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Hasan ATUL Bhati

WHO AM I?

HBHATI (1)

Brief:

An Indian coming from the city of Mumbai to the city of Wroclaw. Having a rich background in I.T, I am currently working in a A.I company as a Implementation Specialist and Project Manager. As a Implementation Specialist I develop and implement solutions for E-Commerce Industries. As a Project Manager I manage the projects and end-to-end delivery of the product including being in constant communication with the clients.

Hobbies:

hasancooking
hasangaming
hasanreading

Language Skills:

CAREER JOURNEY

ZOOVU

OCT 2022 - PRESENT

IMPLEMENTATION SPECIALIST / PROJECT MANAGER

  • Managing product onboarding and enablement of customers by building the software product using the Zoovu platform.
  • Providing training to the customers so they can self-manage their solutions.
  • Acting as Project Manager with scrum methodology for projects including but not limited to managing their delivery process, implementations, communications, training, and success of the customer.
  • Preparing roadmaps and project plans for the projects and ensuring proper documentation of the project.
  • Managing sprints and releases bi-weekly basis.
  • Consulting with business stakeholders as a subject matter expert and being a liaison throughout the customer enablement program.
  • Working as a team with additional consultants, project managers, and solution architects to ensure quality deliverables.
  • Identify risks and potential blockers within the projects and proactively mitigate them.

ZOOVU

MAY 2021 - SEP 2022

PLATFORM SUPPORT ANALYST

  • Support customers via various channels (email, live chat, social media).
  • Diagnosis and resolution of support requests (technical, operational).
  • Development, management, and maintenance of support community via social channels.
  • Technical advice, guidance, and informal training on the platform.
  • Escalation of customer issues and problems to other departments.
  • Creation, auditing, and updating of support resources (Knowledge Base, Tutorials, Guides)
  • Identification and analysis of functional requirements (report to other internal teams).
  • Development of process improvements and initiatives through own ideas.

MANGO MAMA

JUL 2023 - OCT 2023

HR EMPLOYEE RELATIONS MANAGER - PART TIME

  • Responsible for the entire Recruitment process of Cooks and Kitchen Helpers using available tolls in cooperation with the Management Team.
  • Coordinating employment process in cooperation with Payroll and Legal Specialists.
  • Managing the onboarding processes in two areas: Administration and Induction on the job.
  • Supporting cooks in their "around life" issues like office matters, accommodations, travels, medical care, etc.
  • Running performance reviews.
  • Conducting monthly visits to restaurants to get information and share feedback.
  • Participating in creating all new tools and processes related to Employee Life Cycle.
  • Acting as a first contact person for cooks in every case.

IBM Wroclaw

MARCH 2021 - MAY 2021

INTERNSHIP

  • Performing intern-related work in accordance with the internship program.
  • Following the directions of superiors and the internship supervisor.
  • Attending seminars and trainings prepared by superiors.
  • Fulfilling tasks and assignments as per requirements of seminars and training sessions.

AIESEC Wroclaw UT

FEB 2018 - AUG 2018

VICE PRESIDENT TALENT MANAGEMENT

  • Managing Human Resources of the committee as an HR head.
  • Re-inventing and implementing new recruitment, staffing, and workforce development programs to meet advancements in product operations, technology, and management.
  • Productivity management of the committee.
  • Maintaining retention rate and creating a positive environment.
  • Conducting training sessions and various seminars.
  • Helping Board Members in making critical decisions.
  • Assisting Board Members with organizing various Meetings and Events.
  • Assisting every single member with their day to day problems.
  • Making Critical decisions on Human Resources.
  • Tracking team standards and reporting.

AIESEC Wroclaw UT

SEP 2018 - JAN 2019

PRODUCT MANAGER / TEAM LEADER

  • Product management as the head of a certain product.
  • Managing the marketing team for a product.
  • Creating Online and Offline promotional ideas.
  • Holding meetings and developing skills of members at a personal level.
  • Interacting with customers and international partners.
  • Maintaining relations with Universities for promotional activities.
  • Distributing tasks to members and creating a challenging environment for them.

AIESEC Wroclaw UT

FEB 2018 - AUG 2018

OPERATIONS TEAM MEMBER

  • Promoting product online and offline.
  • Creating marketing content for the product.
  • Managing International Relations with different entities abroad.
  • Managing customers personally.
  • Holding offline promotional activities at different Universities.

MY PROJECTS

BoschLogo

Bosch Power Tools Accessory Advisor

A power tool accessory advisor for users to find their appropriate and best matching accessories for their tools.

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Bosch SmartHome Configurator

A visual configurator for users to find their perfect match of Bosch SmartHome Products.

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Miele Appliances Assistant

A digital assistant for Miele users on their retailer's website to find best recommendations on Miele products.

GET IN TOUCH

Email : hasans.bhati@gmail.com

Phone: +48796532155

Curriculum Vitae